Patient Experience 101: The Future of Healthcare

Patient Experience 101

Whatever we do in the healthcare space, it is eventually meant for the greater good of patients, which is why today the aim of modern healthcare is shifting towards value-based reimbursement and with that the process is getting modified accordingly. Gradually, patient-centric care is becoming prevalent. The current standards require enhanced patient experience, and that comes with improved quality, coordinated care at a reduced cost.

CMS, when releasing the fact sheet for Hospital Value-Based Purchasing Program for the year 2016, said in a statement, “We now pay hospitals for inpatient acute care services based on the quality of care, not just the quantity of services provided.” Backing this statement was the fact that out of the four quality domains, patient experience of care bore 25% of the weight. This led to hospitals working earnestly towards enhancing the patient experience and utilizing the massive potential to qualify for the bonus and improve on current standards.

Why does Patient Experience Matter?

Patient experience is an essential component of the IHI Triple Aim, a schema for elevating the standards of providers’ performance:

  1. Improving the patient experience of care.
  2. Improving population health.
  3. Reducing the per capita cost of

Fortunately, health systems know that patient satisfaction isn’t just a tool for a performance bonus. Improving patient satisfaction is a way to identify gaps in care delivery and develop quality services. Also, according to a survey conducted by a health system found that out of 1,019 adults interviewed, 85% were dissatisfied with at least one aspect of their providers. Creating a patient-centric industry where experience and satisfaction of patients are overlooked is almost impossible!

Improving Patient Experience

A lot of researches have established that improving patient experience directly results in higher quality of care. Healthcare systems have realized the importance of the Triple Aim, and here’s how they can start working in this order on improving one of the fundamental

Patient Engagement a Priority

Patient engagement has been one of the most talked-about aspects of healthcare and unquestionably a way to improve the care experience. What we need to ensure is that the patient is willing to participate in the decision-making and the provider advocating this intervention. Even though healthcare providers are making efforts to improve patient engagement at their end, a survey revealed that only 34%…

How this tech startup drew the attention of Gavi, Gates and Google

A health worker looks inside a vaccine refrigerator, monitored using the Nexleaf Analytics ColdTrace wireless remote temperature technology. Photo by: Nexleaf Analytics has announced a new partnership to support Nexleaf Analytics, a Los Angeles-based startup that builds wireless sensors turning everyday objects like refrigerators and cookstoves into connected devices.

The Bill & Melinda Gates Foundation is matching a $2 million contribution from in a collaboration resulting from INFUSE, an accelerator launched by Gavi, the Vaccine Alliance, to identify innovations that can modernize the way vaccines are delivered.

Nexleaf builds wireless sensor devices and data analytics tools such as ColdTrace, a wireless remote temperature monitoring technology that protects vaccines, and StoveTrace, a cloud based remote monitoring system that monitors the use of improved cookstoves. With funding from this new partnership, Nexleaf will now develop an analytics framework, gathering data from the countries its technology reaches, in order to share data with other governments looking to make evidence-based decisions regarding vaccine delivery.

“We focus on: How do you get vaccines safely to kids, stored at the right temperatures, fixing problems with refrigerators along the way?” Nithya Ramanathan, president and co-founder of Nexleaf, told Devex. “Everybody brings their piece of the puzzle and what we bring is data.”

Before scaling its work on refrigerators and cookstoves, Nexleaf started collecting data on refrigerators one clinic at a time, and data on cookstoves one household at a time. But just like nurses need to know when a fridge is too hot or too cold for vaccines, governments can also benefit from this information, which can inform decisions on…

The Year Ahead: Digital Transformation Tops CIO Agenda for 2017

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CIOs find themselves in the thick of their firms’ “digital transformation” efforts, in which pervasive computing becomes integrated into every aspect of the business, and changes them all. As CIOs build the infrastructure for this connected, measured, analyzed real-time world, there is more emphasis on cloud and data analytics, and improved customer-facing technology.

We asked nearly 20 CIOs to name their priorities for 2017, which reflect different approaches to the larger story of digital change. Here are highlights of their responses:

Priority 1: Make better use of corporate data.

“We’ll further scale and mature our use of data analytics across the enterprise,” Intel CIO Paula Tolliver says. The company has already used data to make quicker manufacturing decisions and optimize things like inventory management. It now sees an opportunity to “better network together all of that knowledge and expertise and expand our data assets.”

In United Parcel Service’s push to improve information security and system reliability, develop integrated technology and experiment with emerging IT, one common thread is “access to data at the right time for the right purpose and in the right context,” CIO Juan Perez says.

Making better use of data sometimes means putting it in customers’ hands. In an effort to help Chicago communities build their own Internet of Things solutions, Brenna Berman, the city’s department of innovation and technology commissioner and CIO, will continue to make the city’s open data a platform for developers by providing networks, sensors and other “smart” components.

At Royal Caribbean Cruises, CIO Mike Giresi is working to modernize its 27-year-old reservation software, and is deploying software containers and data analytics to get there. His teams are working to better use data to provide a more personalized experience for guests, a process that includes significant systems integrations, which Mr. Giresi calls a “monumental undertaking.”

Priority 2: Experiment further with AI and IoT.

Machine learning and tools that leverage artificial intelligence will continue to flood companies in 2017. Next year, “business teams will start to grasp the game-changing possibilities of cognitive computing,” says Bruce Lee, head of operations and…

BAYER Canada and DIAGNOS join efforts against Diabetes

BROSSARD, QUEBEC–(Marketwired – Dec 6, 2016) – DIAGNOS Inc. (“DIAGNOS” or “the Corporation”) (TSX VENTURE:ADK), a leader in applying Artificial Intelligence in healthcare technical services including screening, software and algorithm development, data analysis, and image processing, announces today a pilot project contract for diabetic macular edema and diabetic retinopathy screening with BAYER Canada. Under the terms of the agreement, DIAGNOS will provide a fully turn-key screening service to benefit one thousand diabetic patients in the Toronto area. Screening will be offered to diabetics affiliated to their health entities to test the impact of including preventive screening programs.

According to the International Diabetes Federation, diabetic retinopathy and macular edema are the most common diabetic eye diseases and the leading cause of blindness around the world. It is a treatable disease that, as with most diseases, has a higher treatment success rate in its earlier stages. However, there are generally no symptoms until the disease has progressed to more severe…